How to Start Home Care | Grace Givers Home Care

Ready to explore care?

Starting home care can feel overwhelming, especially when you are unsure what kind of help is needed or how many hours to request. You do not have to figure everything out before contacting Grace Givers. Begin by telling us what is happening, what concerns your family has, and when care may need to begin. Our care team will help you understand the available options and determine whether Grace Givers may be the right fit.

---

Where We Provide Care

Care is available in Crossville, Fairfield Glade, and throughout Cumberland County, Tennessee. Families arranging care from outside the area may complete much of the consultation and enrollment process remotely.

Grace Givers provides non-medical support wherever the client calls home. This may include:

---

---

How getting started works

1. Tell us what is happening.
   • Call 931-337-0890 or submit an online care inquiry. We will ask a few practical questions about the person needing care, location, timing, schedule, and the kind of assistance that may be needed. You do not need to know the exact care plan yet.
2. Talk with our care team.
   • We will discuss daily routines, safety concerns, family involvement, preferred days and times, and what matters most to the client. This conversation helps both your family and Grace Givers determine whether our services appear to be a good fit. Consultations and enrollment meetings may be completed:
     • Virtually
     • At our office by appointment
     • In the client’s home
     • Outside regular office hours when arranged in advance
     • Consultation Fees: Each prospective client shall receive one complimentary in-person consultation. If services are not started and the family later requests an additional in-person consultation, a $75 consultation fee will be collected when the appointment is scheduled. The fee will be credited toward the client’s first invoice if ongoing services begin within 14 days of the additional consultation; otherwise, it is nonrefundable. Telephone follow-ups remain complimentary, and Grace Givers may waive the fee when another visit is necessary for safe care planning.
3. Review the preliminary plan and estimated cost.
   • Before enrollment, we will explain the recommended starting schedule, applicable rates, estimated cost, service retainer, and important service terms. The care plan may be further individualized after the complimentary care assessment is completed.
4. Complete secure enrollment.
   • Once your family is ready to proceed, enrollment documents may be completed securely through e-signature or during an assisted enrollment meeting.
5. Complete the complimentary care assessment.
   • Once the client has enrolled in services, we will arrange a virtual or in-person assessment to gather any additional information needed to create a safe, personalized care plan.
6. Care-Team Matching and Individualized Preparation.
   • Grace Givers is responsible for selecting, assigning, and scheduling caregivers based on the client’s care needs, personality, requested schedule, caregiver qualifications, availability, and the needs of our overall care team. Families may share preferences or concerns; however, caregiver assignments and scheduling decisions remain under the direction of Grace Givers. Clients should expect to work with several individually prepared members of their care team—particularly when receiving more weekly hours—to promote dependable coverage, continuity, and support when a regular caregiver is unavailable. While we strive for consistency, we cannot guarantee one exclusive caregiver or a particular caregiver for every shift.
   • Before independent care begins, caregivers receive individualized guidance about the client’s routines, preferences, care plan, and expectations.
7. Ongoing care-team support begins.
   • After services start, care managers provide continued supervision, regular check-ins, caregiver support, and direct family communication. Your family will not be left to manage the caregiving team alone.

Understanding the expected cost before making a commitment

Our standard ongoing-care schedule requires a minimum of four hours per visit, and eight total hours per week. Based on this minimum schedule, ongoing care generally begins at approximately $1,100 per month. Actual monthly costs vary depending on the calendar, requested schedule, transportation, designated holidays, and the individual care plan.

Short-term care options may also be available for families needing services for less than one month. Temporary care has different pricing and minimum scheduling requirements, which will be explained during the consultation.

Before enrollment, your family will receive written information explaining:

• The proposed care schedule
• Applicable rates
• The expected cost of care
• Any transportation or holiday charges that may apply
• The required service-retainer amount
• Important service and cancellation terms

A service retainer based on the planned schedule for one 15-day billing period is required before care begins. The exact amount and terms will be reviewed with you before enrollment. You will have an opportunity to ask questions and review the care plan, pricing, and service terms before making a commitment.

---

---

What information should I have ready?

During Consultation, It is helpful—but not required—to know: